Are you tired of shopping at big corporations, where everything looks the same and the quality is questionable? It’s time to switch things up and start shopping at themerchpalace.com!

We’re not your average online store. Our platform offers handcrafted and unique products from small and independent businesses. We prioritize quality over quantity and want to provide a personalized shopping experience just for you.

By shopping with us, you’re not only supporting small businesses and artisans but also getting the chance to discover one-of-a-kind items that can’t be found in mass quantities on Amazon. Plus, we’re all about ethical and sustainable shopping, partnering with eco-friendly and socially responsible brands.

At themerchpalace.com, we take customer service seriously. We’re dedicated to providing a seamless and personalized experience for each and every one of you. We’re all about building long-term relationships with our customers and creating a community around our platform.

So why wait? Start browsing our collection today and discover items you won’t find anywhere else. Trust us, your business will thank you for choosing themerchpalace.com. Let’s show the world that supporting small businesses is the way to go!

Usually, it takes 2–5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–10 business days
● Europe: 6–10 business days
● Australia: 2–14 business days
● Japan: 10–20 business days
● International: 10–20 business days

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at mail@themerchpalace.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at mail@themerchpalace.com within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at mail@themerchpalace.com!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at [insert your support email here] with photos of wrong/damaged
items and we’ll sort that out for you.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at mail@themerchpalace.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!

If you entered the wrong address at checkout, you can still change it while we fulfill your order. Once your order is out for delivery, we can’t guarantee the possibility of changing any information.

In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then we’ll need to confirm the changed address for reshipping the package within 30 days. Additional transport fees may occur.

Unfortunately we are not able to provide this service yet. We are working very hard behind to scenes to establish this feature for you. If you have any questions please send us an email at mail@themerchpalace.com

Just reach out to us at mail@themerchpalace.com

Please reach out to us via mail@themerchpalace.com immediately. We need your order number, wrong and correct address and will try to help you asap.

Delivery time might change and additional costs for delivery might occur. We will let you know based on your case as soon as possible.

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• Ecuador
• Cuba
• Iran
• Syria
• North Korea 

Please note, that Russia’s war in Ukraine severely limits shipping to Ukraine.

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):

• Afghanistan
• Bhutan
• Brunei
• Chad
• Laos
• Libya
• Mongolia
• Samoa
• South Sudan
• Timor-Leste
• Turkmenistan
• Yemen

The list of countries where our shipping carriers don’t offer international shipping may change.

Usually we combine different products and send you one package. This is our principle to be as green as possible but it can not be guaranteed all the time.

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!